Refund policy

Return policies and what you need to know

You can cancel and return your order within 14 days of receipt.

Please note that the items must be in unused condition to be eligible for a return.

Items that have been worn, washed, or dried in a laundry dryer will not be accepted for return.

Please try on the items first and then remove the label; we do not accept garments without labels for return.

Is it possible to exchange an item?

Yes. See How do I return an item. As a message, indicate that it is an exchange and the reason for it.

How do I return an item?

With Account

Log in and create a return directly in the portal.

Without Account

Who bears the return costs?

The buyer bears the return costs.